RMA POLICY & WARRANTY CLAIMS
RETURN: Customer has no right to return a product except as expressly set forth in the limited warranty provided herein. AVAS LLC. is not required to accept any return unless Customer requests in writing and AVAS LLC. consents in writing to the return and provides a Return Material Authorization (RMA) number.
LIMITED WARRANTY: Unless a shorter period is specified in an applicable order acknowledgment or contract, and subject to the procedures specified in Section 9 and 10 of AVAS LLC. Terms and Conditions, for a period of up to 5 years depending on the original term of purchase following the date of shipment of product. AVAS LLC. warrants that product, when delivered: (a) conforms to AVAS LLC’s material written Specifications for the product; (b) is free from material defects in material and workmanship. Incorrect: (i) storage, (ii) installation, (iii) use, (iv) maintenance, (v) service, or (vi) repair by Customer, or any form of alteration, misuse, neglect, abuse or accident affecting the product voids the foregoing limited warranty. AVAS LLC. shall not be liable under this warranty if Customer knew of any failure of a product to conform to specifications prior to purchase. AVAS LLC. makes no representations or warranties concerning coverage or the distance at which usable radio signals will be transmitted and received by the products supplied hereunder, or that services will be uninterrupted or error free. AVAS LLC. does not warrant that the functions contained in the products will meet Customer's specific requirements.
WARRANTY CLAIM: Any claim made under the limited warranty described shall be made within the shorter of: (a) actual inspection of the product following delivery: (b) a reasonable time to complete the inspection of product following delivery: or (c) one year from shipment date. To make a claim, Customer must: (a) notify AVAS LLC. in writing within the shorter of the times stated in the preceding sentence, specifying in detail the nature of the warranty claim; and (b) permit AVAS LLC. to inspect and test the product claimed to be defective. Customer shall be responsible for the cost of shipping the allegedly defective product to AVAS LLC.'s facility, subject to potential reimbursement for such costs pursuant to REMEDY. A CLAIM MADE AFTER THE WARRANTY PERIOD IS NOT COVERED BY ANY WARRANTY.
REMEDY: AVAS LLC.'s liability under the warranty is limited to AVAS LLC’s choice replacing, or issuing credit for product that was the subject of a timely and proper warranty claim and which AVAS LLC. determines is covered by the warranty. AVAS LLC. (a) will credit Customer for reasonable shipping expense for product returned to AVAS LLC. for warranty service in compliance with these terms: but (b) will not bear shipping expense and will return to sender any product returned without obtaining prior authorization and RMA number or otherwise not covered by the warranty. All RMA’s are subject up to a two week turn around from the date of receiving the defective devices unless otherwise notified by AVAS LLC Support Department. Issued RMA Numbers are only good for up to 30 days in which they are set to expire and will no longer be valid. A new RMA Number will have to be obtained by the customer from AVAS LLC Support Department should the customers RMA Number expire and become in-valid.
OUT OF WARRANTY CLAIM: Any claim made after limited warranty has expired shall be made within the shorter of: (a) actual inspection of the product following delivery: (b) a reasonable time to complete the inspection of product following delivery: or (c) one year from shipment date. To make a out of warranty claim, Customer must have to: (a) pay the base amount $49.99 to start repair claim (b) notify AVAS LLC. in writing specifying in detail the nature of the warranty claim; (c) permit AVAS LLC. to inspect and test the product claimed to be defective. Should the sim card need to be replaced there will be a $35.00 charge. All base amounts paid will be credited towards any additional charges if needed to replace the device, based off of AVAS LLC.'s product inspection and evaluation. If customer does not pay finalized charges after 30 days of sent invoice, AVAS LLC. will (a) charge an additional $49.99 for labor and (b) revert all changes to product and send back to customer. Customer shall be responsible for all costs of shipping and insurance of the allegedly defective product to AVAS LLC.'s facility.